kg89 Terms & Conditions

1 Eligibility & Age Requirement

The following conditions must be met to use the kg89 platform:

• You must be at least 21 years old. Only individuals aged 21 or above may open an account and play on this platform.
• You must be a resident of an area where operating online gaming activities is not legally prohibited.
• You acknowledge that you are using this platform for entertainment purposes, not as a professional player.
• You are playing in your own name and for yourself — not on behalf of or as a representative of any third party.

2 Account Registration

When opening an account with kg89, you must provide accurate, complete, and up-to-date information. Please follow the registration rules below:

Single Account Policy

Each individual may operate only one account. If a single person holds multiple accounts, all accounts will be closed and all bonuses and winnings will be cancelled.

Accuracy of Information

The name, date of birth, mobile number, and payment details provided at registration must be truthful and your own. Providing false information will result in permanent account cancellation.

Password Security

• Keep your login details completely confidential and do not share them with anyone.
• Use a strong password and change it regularly.
• If you suspect unauthorised access to your account, notify our support team immediately.
• You are responsible for all activity carried out on your account.

3 Account Verification

kg89 reserves the right to verify the identity and information of any member when required. The following documents may be requested for verification:

• A copy of your National ID (NID) or passport.
• Proof of ownership of a bank account or mobile banking account.
• A utility bill or other official document for address verification.
• An identity document showing date of birth for age verification.

Withdrawal requests may be held until the verification process is complete. Refusing to verify or submitting false documents will result in account cancellation.

4 Deposits & Withdrawals

Deposit Rules

• Minimum deposit amount: ৳100 (for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must be made only from an account in your own name. Using a third-party account is strictly prohibited.
• After a successful deposit, funds are generally added to your kg89 wallet within a few minutes.

Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals will be made to the same payment method used for the deposit.
• Withdrawal requests may be declined if the wagering requirements related to a bonus have not been met.
• Withdrawals may be delayed while a verification process is underway.

5 Bonuses & Promotional Offers

Welcome Bonus

New members at kg89 receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 adds a ৳1,200 bonus, making the total balance ৳2,200.

Wagering Requirements

Before bonus funds can be withdrawn, you must wager 10 times the bonus amount. Example: for a ৳1,200 bonus, winnings from the bonus can be withdrawn after placing ৳12,000 in total wagers. Wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus.

General Bonus Rules

• Each bonus offer has its own expiry date and applicable terms.
• Claiming bonuses through multiple accounts is strictly prohibited.
• kg89 reserves the right to modify or cancel bonus offers at any time.
• If bonus abuse is detected, all bonuses and winnings will be forfeited.
• Some games may contribute fully, partially, or not at all towards bonus wagering.

VIP Program

The kg89 VIP program has 5 tiers. By playing regularly, you can advance to higher tiers and receive weekly cashback benefits:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

6 Gameplay & Fair Play

kg89 is committed to ensuring a fair and transparent gaming environment. All our games are operated by established game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and powered by Random Number Generator (RNG) technology.

• Game outcomes are entirely random and there are no predetermined patterns.
• If a game is interrupted mid-session due to a technical fault, it will be resolved in accordance with the established policy.
• In the event of a dispute over any game result, kg89's system records will be considered final.
• kg89 is not liable for losses caused by server issues or connection interruptions.

7 Prohibited Conduct

The following activities are strictly prohibited on the kg89 platform. If such behaviour is detected, the account will be closed immediately and associated funds may be forfeited:

• Claiming bonus benefits by using multiple accounts.
• Playing games using automated bots or software.
• Exploiting technical errors to gain an unfair advantage.
• Using the platform for money laundering or illegal financial transactions.
• Colluding with other players to cheat (collaborative cheating).
• Attempting to hack or gain unauthorised access to the platform's systems.
• Operating an account while impersonating another person.
• Making deposits or withdrawals using a third-party payment account.
• Threatening, harassing, or behaving abusively towards staff or other members.

8 Responsible Gaming

kg89 believes that gaming is a form of entertainment and should never be considered a source of income. To support responsible gaming, we provide the following tools:

• Deposit Limits: The ability to set your own daily, weekly, or monthly deposit limit.
• Loss Limit: A facility to set the maximum amount you can lose within a defined time period.
• Self-Exclusion: The option to voluntarily close your account for a specified period of time.
• Break Feature: The option to take a break from gaming for a specified period.

If you feel that gaming is having a negative impact on your life, please contact our 24/7 support team. For more information, visit our Responsible Gaming page.

9 Account Closure & Suspension

Account Closure by the Member

You may close your account at any time by notifying our support team. Please withdraw any available balance in your wallet before closing the account.

Suspension by kg89

kg89 may suspend or close an account without prior notice in the following circumstances:

• Breach of any clause of these Terms.
• Suspicion of fraud or illegal activity.
• Providing a false identity or false information.
• Breach of the age requirement.
• Bonus abuse or system exploitation.
• As required to comply with applicable laws or regulations.

If there is a valid balance at the time of account closure, it will be returned after verification is complete — less any amounts subject to forfeiture due to a breach of these Terms.

10 Privacy & Data Protection

We give the highest importance to protecting your personal information. The information you provide is used only for the following purposes:

• Account management and verification.
• Payment processing.
• Providing customer support.
• Compliance with applicable legal obligations.
• Platform security and fraud prevention.

We do not sell or rent your information to third parties. For more details, please read our Privacy Policy page.

11 Intellectual Property

All content on the kg89 platform — logos, designs, text, images, software, game content, and other materials — is the intellectual property of kg89 or its licensors. You are not permitted to do any of the following:

• Use, reproduce, or distribute any content from the platform for commercial purposes.
• Attempt to reverse engineer the platform's software or code.
• Use kg89's trademarks or logos without authorization.
• Replicate the platform's games or systems through any other means.

12 Limitation of Liability

To the maximum extent permitted by applicable law, kg89 will not be liable for the following:

• Losses caused by internet disconnection or technical issues.
• Damage caused by viruses or malware on your device.
• Losses or delays resulting from third-party actions.
• Losses resulting from your account information falling into someone else's hands.
• Service disruptions caused by unforeseen circumstances (natural disasters, government restrictions, etc.).

In any circumstance, kg89's total liability will not exceed the total amount you deposited in the last 30 days related to the dispute.

13 Changes to Terms

kg89 reserves the right to change, amend, or update these terms at any time. For significant changes, we will notify you in the following ways:

• A notice will be published on the platform.
• A summary of the changes may be sent to your registered email.
• The date of the change will be noted at the top of this page.

Continued use of the platform after updated terms are published will indicate that you have accepted the new terms. If you do not agree to the updated terms, you will have the option to close your account.

14 Contact & Support

If you have any questions or concerns about these terms, please contact our support team. The kg89 support team provides service in both Bengali and English, 7 days a week, 24 hours a day:

• Live Chat: Contact us directly through live chat after logging in to the platform.
• Email: [email protected]

For dispute resolution, we first try to reach a solution through direct communication. Our goal is to resolve all disputes fairly and promptly.